Privacy Policy
InDash Support (“we,” “us,” “our”) respects your privacy. This policy explains what information we collect when you use forms on indashsupport.online or call our support line, how we use it, and your choices.
1. Information we collect
- Contact details you provide by phone or email (phone number, name if given, email address).
- Device / account details needed for support (Radio ID / ESN, kit status, vehicle year/make if relevant, issue description, general location for signal guidance).
- Call data such as call recordings or notes used for quality, training, and dispute resolution (where permitted by law).
- Technical data from website visits (IP address, browser type, pages viewed) via standard server logs or analytics if enabled.
2. How we use information
We use information solely to deliver independent phone assistance for factory-installed in-dash satellite radios: finding radio id in vehicle menus, new-car activation, trial conversion, and transferring service to a different vehicle. We also use it to improve service quality and to comply with legal obligations.
3. Sharing
We do not sell your personal information. We may share limited details with service partners only as needed to complete the support you request, or when required by law. Your provider subscription is billed by your service provider under their own privacy practices — not by this website.
4. Cookies & advertising technology
We may use essential cookies or similar technologies for site function and basic analytics. If third-party advertising pixels or conversion tags are used (for example, Google Ads conversion tracking), they may collect technical identifiers under those providers’ policies. You can control cookies through your browser settings.
5. Retention & security
We retain support records only as long as reasonably needed for service, quality, legal, and accounting purposes. We use reasonable administrative and technical safeguards; no method of transmission over the Internet or phone is 100% secure.
6. Your choices & rights
You may decline to provide a Radio ID, kit detail, or personal details, though that may limit our ability to assist. For access, correction, or deletion requests where applicable under U.S. state privacy laws, contact us using the details below. We will respond within a reasonable timeframe.
7. Children
This site and service are intended for users in the United States who are 18 years of age or older. We do not knowingly collect information from children.
8. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.
9. Contact
InDash Support
1902 Industrial Boulevard, Suite 118, Fort Worth, TX 76104, United States
Phone: 888-425-9303
Email: support@indashsupport.online